The Challenge: A Frustrating IT Experience
Acorn Early Years Foundation, a well-respected name in early childhood education, was facing ongoing difficulties with its previous IT provider. For Steve Petty, Facilities Manager at Acorn Early Years Foundation, the day-to-day management of IT had become a persistent concern.
“We experienced ongoing challenges with our previous provider, particularly around field engineer support and issue resolution. Escalations were frequent, updates were rare, and service delivery consistently fell short of expectations,” Steve explains.
This inconsistency in service not only disrupted operations but also placed a constant burden on internal resources.
Finding the Right Fit with Blue Planet IT
When it became clear that a change was needed, Acorn began searching for a partner that would offer more than just technical know-how, they needed a team that truly understood their operational needs.
“From our first meeting with Blue Planet IT, it was clear they were different,” Steve recalls. “They took the time to understand our needs in depth and proposed a service package that aligned perfectly with our operational requirements. Their team is not only technically capable but also friendly, patient, and genuinely committed to supporting our business.”
This level of care and clarity made Blue Planet IT the natural choice.
A Seamless Transition and Immediate Results
Switching IT providers can often be a stressful process, but Acorn’s experience was quite the opposite.
“The transition to Blue Planet was seamless. They managed the handover professionally, liaising with the incumbent provider and ensuring continuity of service throughout. From day one, the improvement in support was noticeable.”
Blue Planet IT’s structured onboarding process and clear communication ensured no disruption to day-to-day operations, just a noticeable lift in performance.
The Outcome: Peace of Mind and Proactive IT Support
Since partnering with Blue Planet IT, Acorn has seen a host of improvements across the board.
“We’ve seen significant positive changes: faster and more accurate order fulfilment, a proactive approach to support and system improvements, and dependable field and remote assistance,” says Steve.
But perhaps the most impactful change?
“Most importantly, I’ve been able to step back from day-to-day IT involvement, confident that our systems are in capable hands.”
An IT Partner Worth Recommending
Steve Petty doesn’t hesitate when asked if he’d recommend Blue Planet IT:
“I highly recommend Blue Planet IT to any organisation seeking a reliable, responsive, and customer-focused IT partner.”
Ready for IT That Works the Way You Do?
Whether you need responsive support, smoother systems, or simply more peace of mind, we’re here to help.
Let’s chat about how we can support your business and make switching IT partners stress-free.
Start the conversation today, call us on 01295 533977 or email hello@blueplanet-it.co.uk.
